Terms of Service

1. Agreement to Terms

By accessing or using Long Drive Leads ("the Service"), operated by Long Drive Marketing LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Long Drive Leads is a lead management and customer relationship management (CRM) platform that helps businesses capture, track, and manage sales leads through automated notifications, workflow automation, and reporting tools.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited communications, including SMS or email, to recipients who have not provided express written consent (TCPA, CAN-SPAM, GDPR Art. 6, CASL).
• Upload or import contact data obtained without lawful basis or in violation of any third party's rights, including scraped lists, purchased lists, and lists obtained through breach of third-party terms of service.
• Attempt to circumvent rate limits, anti-spam controls, opt-out enforcement, or any other technical safeguard.
• Attempt to access, probe, or test the vulnerability of the Service or its systems without prior written authorization.
• Use the Service to transmit malware, phishing content, illegal content, or content that infringes third-party intellectual property.
• Resell or sublicense the Service without a written agreement from Long Drive Marketing LLC.

We may suspend or terminate any account that violates this Acceptable Use Policy, with or without notice.

5. Data Roles and Tenant Responsibilities

The Service is a multi-tenant platform. For data you upload or generate within the Service (including but not limited to leads, contacts, communications, and pipeline data — "Tenant Data"), you are the data controller and Long Drive Marketing LLC ("we") act as data processor on your behalf. You retain all right, title, and interest in Tenant Data.

You represent and warrant that:

• All Tenant Data was collected and is being used in compliance with all applicable laws, including TCPA, CAN-SPAM, GDPR, CCPA/CPRA, and CASL.
• You have obtained all consents (including SMS consent and email marketing consent) required to send communications to the contacts in your Tenant Data.
• You will respond to data subject access, deletion, and opt-out requests within the timeframes required by applicable law, and you authorize the Service to assist by exposing tools for export and deletion.
• You will not upload Tenant Data containing special category personal data (health, biometric, financial account numbers, government IDs) unless we have agreed in writing to a separate Data Processing Addendum covering such data.

A Data Processing Addendum ("DPA") is incorporated by reference and available on request to legal@longdrivegroup.com. The DPA governs sub-processors, security measures, and international data transfers (including EU Standard Contractual Clauses where applicable).

Your use of the Service is also governed by our Privacy Policy. We process Tenant Data solely to provide the Service per your documented instructions, except as required by law.

6. SMS/MMS Messaging Terms

Long Drive Leads enables businesses to send and receive SMS and MMS text messages to their customers. By opting in to receive text messages through a web form or other consent mechanism provided by a business using our platform, you agree to the following:

• Consent: By providing your phone number and checking the SMS consent checkbox on a web form, or by initiating contact via phone call, you expressly consent to receive text messages from the business you contacted, delivered through the Long Drive Leads platform.
• Message Frequency: Message frequency varies. Typical usage is 2–4 messages per month, but may vary depending on your interactions with the business.
• Message & Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent.
• Help: Reply HELP to any message for assistance, or contact us at hello@longdriveleads.com.
• Re-Subscribe: You may opt back in at any time by replying START to resume receiving messages.
• No Spam: Messages sent through our platform are transactional and conversational in nature (e.g., appointment reminders, inquiry follow-ups, quote notifications). We do not send promotional or marketing blasts.
• Data Privacy: Phone numbers and opt-in consent data are not sold, rented, or shared with third parties for marketing purposes. See our Privacy Policy for full details.

7. Third-Party Integrations

The Service integrates with third-party services including Zoom Phone (SMS), Resend (email), Supabase (database), and QuickBooks (billing). Your use of these integrations is subject to the respective third-party terms of service.

8. Billing and Payment

Paid plans are billed monthly. You agree to pay all fees associated with your selected plan tier. We reserve the right to modify pricing with 30 days' notice. Free tier accounts may be subject to usage limits.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will be revoked. We may retain your data for up to 90 days after termination for backup purposes.

10. Indemnification

You will defend, indemnify, and hold harmless Long Drive Marketing LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your Tenant Data, including any claim that Tenant Data was collected, used, or transmitted in violation of TCPA, CAN-SPAM, GDPR, CCPA, CASL, or other applicable law; (b) your breach of Section 4 (Acceptable Use); (c) your breach of Section 5 (Data Roles and Tenant Responsibilities); or (d) your use of the Service to send communications to recipients who did not consent.

11. Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by applicable law, in no event will Long Drive Marketing LLC be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to this Agreement or your use of the Service. Our aggregate liability for any claim arising out of or related to this Agreement will not exceed the total fees paid by you to us under this Agreement during the twelve (12) months immediately preceding the event giving rise to the claim. The limitations in this Section 11 do not apply to your indemnification obligations in Section 10 or to your unpaid fees.

12. Contact

For questions about these terms, contact us at hello@longdriveleads.com. For privacy and data protection inquiries (DPA, sub-processors, subject access requests), contact legal@longdrivegroup.com.