Monday.com is excellent as a project management and work tracking platform. Its CRM add-on provides basic contact management and deal tracking, but it was not built from the ground up as a CRM, and it shows in the details.
Monday.com CRM lacks features that dedicated CRMs include: SMS lead alerts, auto-response to form submissions, automated follow-up nudges, and Google review requests. At $10/seat/mo, it is affordable, but you may find yourself stitching together workarounds for standard CRM functions.
If you are already using Monday.com for project management and just need basic contact tracking, its CRM features may be sufficient. If lead management and sales conversion are central to your business, a dedicated CRM like Long Drive Leads will serve you better.
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