Which CRMs include call tracking?

Call tracking in a CRM helps you understand how many leads come through phone calls, how quickly your team responds, and what happens after each conversation. Some CRMs include built-in phone systems while others integrate with external call tracking services.

CRMs with built-in calling include Freshsales (cloud phone), HubSpot (calling feature), and Salesforce (with telephony integration). CRMs that integrate with call tracking services include Long Drive Leads (via webhook), Pipedrive (via integrations), and Zoho (built-in telephony).

For most small businesses, full call tracking is less important than call logging. The ability to note that you called a lead, what was discussed, and what the next step is provides 80% of the value. Long Drive Leads supports manual call logging on each lead record.